Troubleshooting
This guide provides solutions for common issues you may encounter while using SysIDE tools.
For issues not covered in this guide, please visit our community forum to get help and share solutions with other users.
For licensing inquiries and direct support, please email us at syside.support@sensmetry.com. Before contacting us, please check the Help us help you section.
Installation Issues
ModuleNotFoundError: No module named ‘syside’
This error occurs when Automator is installed in a virtual environment that hasn’t been activated. To resolve this:
Navigate to the parent folder of your virtual environment in terminal
Run the command based on your OS
Installing SysIDE on WSL
If you are using Windows Subsystem for Linux (WSL), you need to ensure that you have the Linux version of Modeler installed. The Windows version of Modeler will not work in WSL.
Licensing Issues
License Server Connectivity
The license server (hosted at keygen.sh) must be accessible for license activation.
To test your connectivity to the license server, run the following command in your terminal or command prompt:
curl -i https://api.keygen.sh/v1/ping
If the command returns a 200 OK response, similar to the one shown below, your connectivity to the license server is working.
HTTP/1.1 200 OK
Server: Cowboy
[...snip...]
Date: Fri, 04 Apr 2025 13:41:06 GMT
Via: 1.1 vegur
If connectivity fails:
Contact your IT department to add
api.keygen.sh
to allow list.Request a temporary offline license from syside.support@sensmetry.com.
License File Cannot Be Validated
If the license file cannot be validated, please contact us at syside.support@sensmetry.com.
Help us help you
When reporting an issue, please provide the following information to help us diagnose your problem:
A clear description of the issue you are experiencing
The relevant
.sysml
file or files if the model consists of multiple user docsFor Automator issues, include the
.py
script as well
For Modeler issues, please also provide the SysIDE Modeler output log by following these steps:
Open the Output panel:
Press Ctrl-Shift-U (Command-Shift-U for MacOS) or
Press Ctrl-Shift-P (Command-Shift-P for MacOS) and type “Output: Focus on Output View”
In the Output panel, select “SysIDE Modeler” from the dropdown menu (instead of “Tasks”)
Copy the entire log output and include it in your report
Below is an example of what the Output panel and log should look like:
